Our Policies
Tiam Spa Policies
1. Refund/ Exchange Policy
Tiam Spa Laser and Skin Center does not offer any refunds or exchanges under any circumstances. This applies to all packages, services, injectables, fillers, or products purchased over the phone or at the spa. Once purchased, you are voluntarily authorizing Tiam Spa Laser and Skin Center to reserve all payments made. This includes your nonrefundable deposit for all consultations. No exceptions. All sales are final.
2. Same Day Cancellation/ No Show Policy:
Recognizing that everyone’s time is valuable and appointment time is limited, we ask you to provide us at least a 48-hour notice prior to your appointment to avoid any cancellation or no-show fees. Failure to do so within the required time, Tiam Spa Laser and Skin Center has authorization to charge $150 with the CC provided on file. If the fee is not successfully processed, you must pay the invoice first prior to booking any appointment at Tiam Spa Laser and Skin center. Cancellations through email or social media platforms will not be accepted. *When a patient does not show up for their scheduled appointment, another patient loses the opportunity to be seen. Without proper notice of cancellation, we are unable to fill in the missing slot. We understand situations may arise and we appreciate a notice in advance when that happens.
3. Consultation Deposit Policy:
A non-refundable $50 deposit is required to book a consultation. Any changes or cancellations to the appointment without the required amount of notice will forfeit the deposit. If you need to cancel or reschedule your appointment and have done so with the proper amount of notice (48 hours prior to your appointment date) the consultation fee will be credited on your file for (12) months. If you schedule after (12) months of expiration date, a new deposit will be required to book.
4. Safety
To ensure the safest environment possible we kindly ask only those receiving treatments be present in the spa and service room.
*NO PETS. NO CHILDREN.
5. PHOTOGRAPHS:
I authorize the taking of clinical photographs and their use for scientific and educational publications and presentations. I understand my identity will be protected.
6. Appointment Notifications:
- Confirmed appointment: Text and
- Email once appointment is confirmed.
- Two Day before appointment: Text Notification
- One Day Before: Text Notification
- Day of Appointment: 3 Hours before Email Notification
7. Late Policy:
Tiam Spa Laser and Skin Center does not offer grace periods. Schedules are made weeks in advance with back-to-back appointments. If failure to show up on time for your appointment, only the remaining time of your treatment will be provided. Each patient is scheduled from check-in to their treatment time.
8. PREPAID TREATMENTS/ CREDIT POLICY:
When purchasing over the phone or at our facility for a service, you are required to pay full payment. This will then be noted in your chart and reviewed each time upon your arrival. When you’ve prepaid a service or package it is set to expire (7) months from the purchase date with the exception of Limited Time Offers that have expiration dates that vary.
. We will not extend these services after (7) months. If a treatment included in the package is not used by the (7) month mark, they will be voided and removed from your account. If transferring unused treatments to another service, the expiration date will remain the same.
As a courtesy to our clients, our automated system will send you (4) separate text message reminders leading up to your appointment date. Should the appointment reminder system fail for any circumstance, and you do NOT receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy. ” (credits cannot be applied towards cosmetic treatments)”
9. Services Result Outcomes:
Our experienced staff at Tiam Spa Laser and Skin Center are committed to serving you in the best way possible. We feel it right to be as transparent and communicate the possible outcomes/ risks of any procedure performed at the spa. How you may respond to a given treatment will vary from person to person. While it is virtually impossible to predict results, we always strive to achieve the absolute best results that we can do for you.
10. AUTHORIZATION
i hereby authorize tiam spa to process credit card payments from credit card saved on file when booking. i understand credit card payments will not be processed without due cause, and this card will only be charged for same day cancellations or no shows without my approval.
*please note: failure to have an active card on file will result in cancellation of any future appointments in addition to a suspension in booking any further.
12. Agreement
By booking an appointment with our salon, you acknowledge that you have read and understood our booking, cancellation, and deposit policies and agree to be bound by the terms and conditions stated above.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at info@tiamspa.com or at: 571-751-2251
14. SMS Privacy Policy Section
- Information We Collect
We collect personal information, including your name, phone number, email address, and appointment details, when you voluntarily provide it through our website forms or booking system. - How We Use Your Information
Information collected is used solely to provide appointment confirmations, reminders, customer service communications, and service-related updates. - SMS Opt-In
By submitting your phone number and opting in, you consent to receive SMS messages from TIAM SPA INC related to your appointments and services. Consent is gathered for the specific purpose of service communication and marketing (if selected). - Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. - Cookies & Tracking
Our website uses cookies and tracking technologies to improve your experience, monitor website functionality, and track booking progress. - Data Security
We take reasonable measures to protect user data from unauthorized access, disclosure, or misuse. - User Rights
Users have the right to request access to, correction of, or deletion of their personal data at any time by contacting us at info@tiamspa.com.
